BUY SPIRITS ONLINE

To participate in our auctions, you must first complete a registration process, which requires a one-time fee of $10 (GST included). After registering, you’ll be ready to place your bids. We recommend reviewing our terms and conditions along with the buying guide. If you have any questions, feel free to contact us.

When the auction goes live, browse the available lots and choose your desired bid amount from the dropdown menu. We use an incremental bidding system, so you only need to select your maximum bid. Ensure you have thoroughly examined the lot before bidding. By placing a bid, you confirm that you have reviewed the item and are satisfied with its condition. Remember, just like in traditional auction houses, all bids are final with no exceptions.

Yes, buyers are required to pay an additional 10% commission. The hammer price does not include GST. For information on shipping costs, long-term storage solutions, and Loss & Breakage liability cover, please refer to the delivery section. Overseas buyers should note that Cellar Vault does not cover local taxes, duties, or tariffs that may apply in the delivery country. For details on costs related to receiving whiskies and spirits, please contact your local Customs & Duty office.

You must complete your payment within 3 days of the auction’s close to avoid a late payment fee. Any payments made after this period will incur an additional 3% fee on top of the order total.

To make a payment, follow the link in the email you receive or log into your account and click on the payment link. Proceed through the straightforward checkout process, and the final page will display your payment options. We highly recommend opting for Loss & Breakage Insurance, which costs 2% plus GST of the hammer price plus commission. While we take great care in packaging and dispatching orders securely, courier companies do not assume liability for items lost or broken in transit. We accept the following payment methods:

1. Card Payment Online: Follow the link on your screen to use our secure payment facility. We accept all major credit and debit cards, including American Express. Note that a merchant fee of 2% of the total invoice will be applied.
2.  Direct Bank Payment: Details can be found on your CellarVault Invoice.

Auctions begin soft closing at 8pm on Sunday. If any bids are placed within the last 10 minutes, the auction will be extended by an additional 10 minutes. This process will repeat until no more bids are placed within the final 10 minutes.

Shipping quotes are available upon request. We can ship worldwide using the EMS or DHL Express networks. For an average-sized whisky bottle and box, rough cost estimates are provided on our Shipping Page. Due to import regulations, we are currently unable to ship to Sweden, Italy, Poland, Croatia, Latvia, Spain, the USA, and Estonia. For countries not listed, please contact us for a quote.

You are welcome to collect your bottles in person. All bottles must be collected within 28 days of the auction’s end. Failure to do so may result in storage fees being applied to your account. Please ensure you bring your invoice and a photo ID for collection.

You can store your bottles in our dedicated controlled storage facility. The storage fee is $10 per bottle, and loss and breakage cover fees of 2% plus GST are mandatory. These fees must be paid for each 12-month storage period, and are not pro-rated. If you choose to ship your bottles within the 12-month period, the loss and breakage cover will still apply according to our customer service policy and terms and conditions. You can also re-enter your bottles into auction at any time while they are in storage, subject to our usual auction submission deadlines.